Q & As
Ordering Online
Q. Are my financial details on the site secure?
A. We take our online security very seriously at Ballroom Central .
The technology in place is the latest in online encryption to ensure your details are safe. No payment details are stored on our site giving you more confidence that your details are secure.
Things to Note:
We will never ask for your account password or your bank details by email or any other electronic means. If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and report the communication to Ballroom Central for investigation.
Q. Will I be notified of my order progress?
A. Yes, you will receive an email confirmation upon placing your order. In some cases these emails may be seen as “junk”, please add contact@ballroomcentral.co.uk to your address book or set the security systems you use to allow the above email address as not being “spam”. This will avoid this from happening in the future.
Q. I haven't received my confirmation email?
A. This email should be almost instantaneously delivered to you. Should however, you have not received your confirmation email within 24 hours of placing your order, please contact our customer services team on Tel. 0844 561 6664 and they will happily advise you of your current order status. Please remember to check your "Junk" mail as this email may have inadvertently been diverted here.
Q. What if the item I require is out of stock?
A. In the event that any item of your order is temporarily out of stock we will advise you by email quoting the next expected delivery date, and then await instructions on how you wish us to proceed. If your order is for next day delivery, your first point of contact would be by telephone.
Q. I ordered the wrong items ?
A. No problem, provided the items have not been dispatched yet, call 0844 561 6664 to arrange for your order to be amended.
Q. Can I specify a different delivery address?
A. Yes this option is available at the check out
Q. Can I get refunds or exchanges?
A. Please refer to the Returns Policy for full details on this.
Delivery of Goods
Q. How will my order be delivered?
Easter Bank Holiday Weekend - Please note that all orders placed after 3pm on Thursday 5th April 2012, will not be despatched until Tuesday 10th April 2012, due to the Easter Bank Holiday weekend.
A.UK Standard £3.95 - Royal Mail First Class packet post. This is not a traceable service. Delivery usually arrives within 1-3 working days; However Royal Mail advise that this service may take up to 10 working days. Excludes Bank Holidays.
UK Next Day £6.95 - Mon – Fri 24 hour traceable delivery service with Parcel Force. Excludes Bank Holidays. Applies to orders received before 3pm. Please note that orders placed after 3pm on a Friday will not be dispatched until the following Monday. Requires a signature from the recipient.
We also offer alternative postal methods for the UK such as: Saturday Delivery. Prices on request.
Overseas £9.95 – European 2 – 3 working days delivery service with Parcel Force. Additional postal charges may apply outside Europe. Details available on request. Please note orders delivered outside of the UK may be liable for import duty, customs fees or delivery charges out of our control. Please check this prior to ordering
Q. I am in a hurry, can I collect my order?
A. Unfortunately at this time we do not offer this service. However, this may change at a later stage.
Paying for your Goods
Q. What payment methods can I use?
A. We currently except Visa, MasterCard, Visa debit, Solo, Maestro & PayPal payments for your convenience.
Q. What is my security code (CVV)?
A. On the signature strip on the reverse of you card. It’s the last 3 digits on this strip.
Q. Can I pay in Currencies other than British Pounds?
A. Unfortunately at this time we do not offer this service. However, this may change in the future.
Q. Can I pay by cheque?
A. Yes if your order is received by post. Please allow 3-5 working days for bank clearance of a cheque before we can dispatch your order.
Returns / Exchanges and Refunds Policy
Q. Can I get an Exchange/Refund ?
A. Yes, Ballroom Central understand that buying goods over the internet means that you cannot try before you buy. As a result of this we offer a full money back guarantee. A returns/exchanges form needs to be completed and included with all returned goods. Stating a reason for the return to be processed and either an exchange or refund issued.
• Upon receipt of the goods we will review the return and process the exchange or refund accordingly.
• We regret that we are unable to refund any postage and packaging charges to you.
All we ask for in exchange is that you inform us as to why you do not require the shoes/garment and return the goods in their original packaging, unworn and in the condition they were posted to you within 14 days of your order date.
Q. How long before a refund appears back on my account ?
A. At busy times of the year refunds can take up to 28 days, although most of the times this is a lot sooner
Q. Can I get a refund on tights/underwear ?
A. No, Underwear and tights are none returnable. This does not affect your statutory rights.
Q. Will I have to pay postage on my exchange ?
A. Straight exchanges (same item but different size or colour) will be sent postage paid by Ballroom Central for UK mainland only. Postage will be charged for a different style ordered in exchange, or any additional items
Q. How do I send Items back to Ballroom Central ?
A. Our returns procedure is as follows:
• Please advise us via email contact@ballroomcentral.co.uk or Tel. 0844 561 6664 quoting your order number.
• A completed returns/exchanges form needs to be included with all returned goods. Stating a reason for the return to be processed and either an exchange or refund issued.
• We will be unable to process your return with out a completed Returns/Exchanges form.
• Must be sent in a resalable condition in the original packaging with all tags still attached
• Upon receipt of the goods we will review the return and process the exchange or refund accordingly.
• We regret that we are unable to refund any postage and packaging charges to you.
• Must be sent postage paid. We recommend recorded post as we accept no responsibility for mislaid return parcels.
When completing the Returns/Exchanges form state clearly your account or order number name, address and telephone number as well as your instructions. Straight exchanges (same item but different size or colour) will be sent postage paid by Ballroom Central for UK mainland only. Postage will be charged for a different style ordered in exchange, or any additional items. Refunds are for merchandise only. Postage is non-refundable in any circumstances. We will endeavor to process refunds as quickly as possible. All goods ordered as a Christmas gift from November onwards, may be returned for a full refund or exchange up until mid January.If, however, in the unlikely event that you find fault with any Ballroom Central item..Please contact the Customer Services department on 0844 561 6664 and they will discuss your concerns .Upon receipt and inspection of your shoes a Customer Services representative will contact you to discuss the options open to you. Your Statutory rights are not effected by this policy.
General
Q. What do I do if my shoes are faulty?
A. Please see our returns policy for full details on how to make us aware of any problems you may have with the quality of your shoes.
Q. What times are your Customer Services departments open for business?
A. Customer Services are available from 9 am – 5pm Monday to Friday on 0844 561 6664. Outside these hours you can leave a message and we’ll get back to you.
Q. Do you have Sales?
A. Absolutely, why not sign up to our newsletter via the homepage and make sure you are at the head of the queue for all information including new styles, sales, promotions and competitions.
Q. What do I do if my order hasn’t arrived?
A. Should your order not arrive within 3 working days of receiving the email confirming dispatch? Please contact our Customer Services department on Tel. 0844 561 6664 who will help you liaise with Parcel Force to locate your package. All items will require a signature on delivery and will have a tracking number.
Q. Can I buy gift vouchers for my friend's birthday?
A. Unfortunately at this time we do not offer this service. However, this may change in the future.
Q. How do I cancel an order?
A. Provided the items ordered have not been dispatched you can call our customer services on 0844 561 6664 to cancel your order.
