*LAST RECOMMENDED POSTING DATES FOR IN STOCK ITEMS CHRISTMAS 2012*
UK Standard Post: Order by 2pm on Wednesday 19th December
UK Next Day: Order by 2pm on Thursday 20th December
European Standard Delivery: Western & Central Europe by 2pm on Wednesday 12th December
UK Standard £3.95 - Royal Mail First Class packet post. This is not a traceable service. Delivery usually arrives within 1-3 working days; However Royal Mail advise that this service may take up to 10 working days. Excludes Bank Holidays.
UK Next Day £6.50 - Mon – Fri 24 Hour* traceable delivery service with Parcel Force. Excludes Bank Holidays. Applies to orders received before 3pm. Please note that orders placed after 3pm on a Friday will not be despatched until the following Monday. Requires a signature from the recipient.
We also offer alternative postal methods for the UK such as: Saturday Delivery. Prices on request.
*Please note that this service takes 48 hours to deliver to the Channel Islands.
Overseas – Parcel Force Traceable Delivery. European delivery destinations around 2-3 working days. Please note that the maximum weight limit for European destinations is 20kg. For destinations outside of Europe the weight limit is 2.5kg. Should orders exceed these limits a member of the customer services team will contact you to discuss your options.
Returns & Exchanges
- Must be received back within 14 working days of invoice date to:
PO Box 122
for either an exchange or a refund.
- Must be sent postage paid. We recommend recorded post as we accept no responsibility for mislaid return parcels.
- Must be sent in a resaleable condition in the original packaging with tags still attached.
Underwear and tights are none returnable. This does not affect your statutory rights.
Where possible please enclose a copy of your invoice, or state clearly your name, address and telephone number as well as your instructions. Straight exchanges (same item but different size or colour) will be sent postage paid by Ballroom Central for UK mainland only. Postage will be charged for a different style ordered in exchange, or any additional items.
Refunds are for merchandise only. Postage is non-refundable in any circumstances. We will endeavour to process refunds as quickly as possible.
Every effort is made to ship orders in one complete shipment. If an item is out of stock you will be notified by email. We will ship the available goods first and ship the remaining Items as soon as they become available.